Important Information for Our Stakeholders
Updated as of 8 July 2020
In response to the Victorian Government’s recent decision to impose new restrictions on metropolitan Melbourne to stop the spread of COVID-19, we have made some changes at Melbourne Square to protect the health and wellbeing of our community.
These changes are in alignment with the guidance issued by the Department of Health and Human Services for the next six weeks and will be assessed after that period.
We thank our residents and broader community in advance for their understanding and patience as we all work together to minimise the impact of this pandemic.
We have closed all residential amenity for the next six weeks to reflect the Victorian Government’s advice on gyms and other communal spaces. We apologise for this inconvenience.
Melbourne Square park will remain open, as the new restrictions do permit exercise outdoors with a limit of two people plus a personal trainer.
We have created a suite of virtual apartment and amenity tours for prospective purchasers to view from the comfort and safety of their homes. You can find them here.
We can also welcome you to an apartment inspection or to our display suite by appointment on 1300 888 770.
We have also brought online much of our purchase process to make enquiring, purchasing and settling on property at Melbourne Square simple during COVID-19. We have a great article here that covers how we are helping buyers during lockdown.
Our sales agents transacted numerous sales during the previous lockdown period successfully, utilising virtual tools such as Zoom. We invite you to make a private appointment with them by phone or Zoom by calling 1300 888 770.
We look forward to welcoming you for apartment inspections as soon as it is appropriate.
The timelines for our planned settlements will not be impacted and our construction schedule is on track. If your settlement has been scheduled it will proceed in line with the timings that have previously been communicated.
We understand that COVID-19 may impact the ability of some buyers to attend pre-settlement inspections. We invite those impacted to contact us directly so that we can accommodate your needs. We welcome discussions directly with those who have concerns about their settlement.
For our purchasers arranging pre-settlement inspections, valuations or collecting keys, please note that you will need to book an appointment with the MSQP Settlements team by emailing firstname.lastname@example.org or calling 0417 786 472. Ad hoc key pick-ups from the display suite are currently not possible. To respect social distancing requirements, we ask that inspections are kept to a maximum of two people per visit.
Repairs and maintenance
As a response to COVID-19 and in order to comply with current government requirements, Multiplex has implemented a defects and maintenance works strategy to minimise the risk of exposure to COVID-19 of both residents and construction personnel. As part of this strategy, only defects and maintenance works that require immediate response and which implicate life systems or major property damage will be completed until further notice. Examples of these types of maintenance works include sewer leaks, major plumbing leaks or gas leaks.
If the repair or maintenance is deemed as requiring an immediate response contact will be made with the resident and a form will be sent requesting a signed declaration regarding potential exposure to COVID-19. Any construction personnel that are required to attend the defect will also have to complete the signed declaration form.
Once the above has been completed a time will be organised to complete the required maintenance urgently. We apologise for any inconvenience and thank you for your patience during this time.
Melbourne Square occupants and visitors can be assured that the risk of COVID-19 transmission from the construction team on site is being carefully managed by our builder Multiplex. In the event of a confirmed case on the building site, there is a clear plan regarding isolation, tracking for close contact and cleaning of the worksite.
Following an early case of COVID-19 among the construction team, this process was enacted, those working in close contact with the person asked to self-isolate and the site fully cleaned and sanitised. Upon appropriate clearance from the health authorities the site was reopened and works have continued.
The common areas of Melbourne Square that have been handed over to residents are under the stewardship of the Building Manager (Pacific Building Management Group) and the Owners Corporation (Engine Property Group), both of which are implementing plans in response to the virus.
This includes an increase in the frequency of cleaning, providing hand sanitisation stations and anti-bacterial wipes in public areas, as well as sanitising lift buttons and frequently used common property door handles twice hourly.
We encourage all of our partners and people on site to practice high standards of personal hygiene, respect social distancing advice and comply with government and health authorities directions.
We will continue to keep you updated as our response to COVID-19 evolves and we invite anyone with questions or concerns to please contact us directly.