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Important Information for Our Stakeholders

- 19/03/2020

Updated as of 19/05/20: In response to the Victorian Government’s recent easing of COVID-19 restrictions, OSK Property provides this update on changes at Melbourne Square.

We will continue to update this information as advice from the Department of Health and Human Services evolves.

Apartment inspections

Melbourne Square’s apartments and display suite are open for inspection as follows:

  • Our display suite is now open daily between 11am and 2pm. We ask that when attending you respect the accepted social distancing advice and maintain a 1.5m distance between yourself and others. We are limiting groups within the display suite to 10 at a time in line with government advice
  • You may make a private appointment by calling 1300 888 770 to inspect completed apartments, or if you would like to visit the display suite outside of open hours
  • We will be taking down attendees details in line with government advice to aid with contact tracing in the event of an issue
  • If you have even mild cold or flu-like symptoms we ask that you follow government directions to stay home
  • Across all of our spaces we have increased the frequency of cleaning and will continue to do so, while also continuing to provide access to hand santisation products for all visitors


The timelines for our planned settlements will not be impacted and our construction schedule is on track. If your settlement has been scheduled it will proceed in line with the timings that have previously been communicated.

We understand that COVID-19 may impact the ability of some buyers to attend pre-settlement inspections. We invite those impacted to contact us directly so that we can accommodate your needs. We welcome discussions directly with those who have concerns about their settlement.

For our purchasers arranging pre-settlement inspections, valuations or collecting keys, please note that you will need to book an appointment with the MSQP Settlements team by emailing or calling 0417 786 472. Ad hoc key pick-ups from the display suite are currently not possible. To respect social distancing requirements, we ask that inspections are kept to a maximum of two people per visit.

Repairs and maintenance

As a response to COVID-19 and in order to comply with current government requirements, Multiplex has implemented a defects and maintenance works strategy to minimise the risk of exposure to COVID-19 of both residents and construction personnel. As part of this strategy, only defects and maintenance works that require immediate response and which implicate life systems or major property damage will be completed until further notice. Examples of these types of maintenance works include sewer leaks, major plumbing leaks or gas leaks.

If the repair or maintenance is deemed as requiring an immediate response contact will be made with the resident and a form will be sent requesting a signed declaration regarding potential exposure to COVID-19. Any construction personnel that are required to attend the defect will also have to complete the signed declaration form.

Once the above has been completed a time will be organised to complete the required maintenance urgently. We apologise for any inconvenience and thank you for your patience during this time.


Melbourne Square occupants and visitors can be assured that the risk of COVID-19 transmission from the construction team on site is being carefully managed by our builder Multiplex. In the event of a confirmed case on the building site, there is a clear plan regarding isolation, tracking for close contact and cleaning of the worksite.

Following an early case of COVID-19 among the construction team, this process was enacted, those working in close contact with the person asked to self-isolate and the site fully cleaned and sanitised. Upon appropriate clearance from the health authorities the site was reopened and works have continued.

General Advice

The common areas of Melbourne Square that have been handed over to residents are under the stewardship of the Building Manager (Pacific Building Management Group) and the Owners Corporation (Engine Property Group), both of which are implementing plans in response to the virus.

This includes an increase in the frequency of cleaning, providing hand sensitisation stations and anti-bacterial wipes in public areas, as well as sanitising lift buttons and frequently used common property door handles twice hourly.

As a precaution, Building Management has closed all of the level eight shared amenities and common areas including dining rooms, cinema, gym, toilets and more for the foreseeable future.

An assessment to reopen these facilities will be made in line with government advice as restrictions across the state ease.

We encourage all of our partners and people on site to practice high standards of personal hygiene, respect social distancing advice and comply with government and health authorities directions.

We will continue to keep you updated as our response to COVID-19 evolves and we invite anyone with questions or concerns to please contact us directly.

*We are continuing to closely monitor the ongoing COVID-19 situation, with the health and well-being of our customers and staff as a top priority Should you visit there will be some screening questions we’ll need to ask you in addition to practicing safe social distancing guidelines including observing a distance of 1.5m between people, registering your attendance, using hand sanitiser upon entry and limiting 1 person per 4 square metres if possible. Enquire now to book an inspection.

Display Suite and Display Apartments Open Daily 11am – 2pm or by appointment.
Corner Power & Kavanagh Streets, Southbank, Melbourne, Australia.
Call 1300 888 770 or Register Now

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